Home / Refund & Cancellation Policy

Refund & Cancellation Policy

Trial Sessions

Trial Sessions: As each individual’s treatment protocol, medical history, lifestyle, and physical condition are carefully considered before planning sessions, we do not provide trial sessions.

Refund Policy

  • We do not provide refunds. In rare and exceptional situations, refunds may be considered on a case-by-case basis at the sole discretion of the company, subject to verification.
  • In the case of an approved refund, the amount will be credited to the original mode of payment within 4 to 6 working days, and in certain cases, may take up to 8 working days depending on the bank or payment provider.

Missed Sessions

Sessions missed by the participant are not eligible for refunds, but may be rescheduled wherever possible.

Contact for Refund Requests

For any refund-related queries or exceptional circumstances, please contact our support team at hello@easemycancer.com with detailed information about your situation.

Cancellation Policy

Once a participant has enrolled and sessions have commenced, cancellations are generally not permitted. However, in the unfortunate event of a medical emergency or critical health condition that prevents the participant from continuing within the first month of joining, EaseMyCancer may review the case and consider a partial or full refund at its discretion. All such requests must be supported by appropriate medical documentation and will be subject to verification.

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Home / Terms & Conditions

EaseMyCancer Terms & Condition

By enrolling in any program offered by EaseMyCancer, I understand and agree that:

  • Program fees are payable in advance and are generally non-refundable unless otherwise stated in writing.
  • Sessions must be used within the validity period of the selected plan. Missed sessions may not be compensated or carried forward.
  • Participation is voluntary, and I may discontinue the program at any time; however, fees already paid may not be refundable.
  • EaseMyCancer does not guarantee specific health, treatment, or recovery outcomes.
  • All educational materials, recordings, and resources provided by EaseMyCancer are for personal use only and may not be copied, shared, or reproduced without prior written permission.
  • EaseMyCancer and its team shall not be held liable for any injury, loss, or damages arising from participation in the program, except to the extent required by applicable law.
  • These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts of Bengaluru.

Home / Consent Form

EaseMyCancer Consent Form

Introduction

At EaseMyCancer, we provide supportive care that nurtures the body, mind, and spirit. This consent form ensures that you are fully informed about our services, your rights, and responsibilities before participation.

1. Purpose of Services

EaseMyCancer offers supportive care services, including:

  • Yoga, mindful movement practices, and emotional well-being support.
  • Nutrition guidance and personalised nutrition plans.
  • Psycho-oncology group sessions and counselling.

These services support your overall health and quality of life. They are not a replacement for medical treatment or preventive in nature, and are meant to complement your medical care.

2. Information Sharing & Confidentiality

  • I consent to share personal, medical, and emotional information only for designing and delivering my personalised support plan.
  • This information may be shared within the EaseMyCancer team (program coordinator, yoga & emotional well-being specialists, nutritionists, psycho-oncologists) solely for my care.
  • My data will be securely stored and not shared outside EaseMyCancer without my consent, except where required by law.

3. Payment & Services

  • Services are chargeable and payment is required in advance.
  • Fees cover planning, delivery, and follow-up.
  • Payments are non-refundable, unless otherwise stated.
  • Missed sessions beyond the agreed schedule will not be compensated or carried forward.

4. Responsibility & Medical Disclaimer

  • I will continue to consult my doctor regarding all treatment decisions.
  • I have informed and taken consent from my consulting doctor regarding the program.
  • I accept full responsibility for my health and will inform my facilitator of any changes.
  • EaseMyCancer does not provide emergency medical services. In an emergency, I will contact my doctor or emergency services.

5. Participation

  • Participation is voluntary.
  • I may withdraw consent at any time by providing written notice; service fees may not be refundable.

6. Recording & Documentation

  • Apart from yoga and emotional well-being sessions, which may be recorded for internal quality review and training purposes, no other session will be recorded by EaseMyCancer without my explicit consent.
  • I agree as a participant not to record any session in any form to maintain privacy of other participants.

Tavleen

Behavioural Insights & User Research Specialist

Specializes in behavioural insights and user research with experience across health & fitness, government, and retail sectors. Focuses on translating human behaviour into strategic insights that inform product and business decisions, contributing to user-centered and data-driven approaches.

Nitin Agarwal

Technology Advisor, EaseMyCancer

Technology leader and entrepreneur with nearly two decades of experience building and scaling large-scale digital platforms. Has held leadership roles across global technology companies including Flipkart, Ola, GoTo Group, Yahoo, and Curefit (Cult.fit), and currently leads product and engineering at Bhanzu. Brings expertise in product engineering, platform scalability, and innovation, supporting EaseMyCancer in building accessible, technology-driven patient care solutions.

Dr. Sai Vivek V

Consultant Medical & Hemato-Oncologist | Advisor, EaseMyCancer

Consultant Medical and Hemato-Oncologist at Aster Hospitals with nearly six years of experience. Expertise includes solid organ and blood cancers in adults and children, precision oncology, immunotherapy, preventive oncology, and integrative cancer care. Academic background includes MBBS, MD in Internal Medicine, and DM in Medical Oncology. Also serves as an Advisor at EaseMyCancer, supporting patient-centered and integrative oncology initiatives.

Dr. Seema Rao

Director & Consultant, Palliative Medicine | Advisor, EaseMyCancer

Director and Consultant in Palliative Medicine at Manipal Hospice and Respite Center, with a background in psychiatry and a Master’s in Palliative Medicine (Distinction) from Cardiff University as a Commonwealth Scholar. Has led major clinical, academic, and research initiatives, including ICU–palliative care integration and national training programs. Focus areas include comprehensive palliative care and psycho-spiritual support. Serves as an Advisor at EaseMyCancer, contributing to integrated and compassionate care systems.

Priya Kataria

Senior Clinical Nutritionist & Therapy Delivery Lead

Leading clinical nutritionist specializing in oncology nutrition, with over a decade of experience supporting more than 10,000 cancer patients. Known for delivering outcome-driven, personalized nutrition strategies that improve treatment tolerance, recovery, and quality of life. Approach is rooted in clinical precision and integrative care, combining detailed assessments with scientifically backed interventions aligned with medical treatment.

Sonal Devji Patel

Onco Yoga Trainer

Certified Yoga Practitioner (MSc Yoga & Vedic Therapy) and Gold Medalist in Yoga, with therapeutic training at Arogyadhama. Currently serves as an Onco Yoga Trainer at EaseMyCancer, delivering personalized yoga and pranayama sessions for individuals affected by cancer. Focus areas include reducing fatigue, improving energy levels, and enhancing emotional well-being to support resilience during treatment.

Rajeshwari A

Senior Psycho-Oncologist

Brings nearly a decade of experience in supporting individuals and families navigating the psychological challenges of cancer. Has supported over 10,000 patients and their families through evidence-based, patient-centered psycho-oncology care, helping strengthen emotional resilience and quality of life. Actively collaborates with multidisciplinary teams and facilitates individual therapy and support groups, creating safe spaces for coping, healing, and meaningful connection.

Hemalatha S N

Program Coordinator & Executive Assistant – Founder’s Office

Brings a strong academic background in Biochemistry along with experience in supporting individuals navigating oncology care. Work focuses on patient coordination, program management, and ensuring seamless communication across teams. Closely collaborates with clinical and operational teams while supporting the Founder’s Office with coordination and day-to-day execution, contributing to a structured and supportive environment that enhances patient experience and organizational efficiency.

Parul Agarwal

Founder, EaseMyCancer

Founder of EaseMyCancer, Certified Cancer Support Specialist (UK), and Certified Yoga Teacher with nearly a decade of experience in healthcare and wellness. Among the first few Indians to complete advanced international specialization in cancer support and integrative oncology care. Designs structured, evidence-informed programs focused on preventive health, stress regulation, emotional resilience, and sustainable wellbeing for individuals and organisations.